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Inhalt

Issue overview

Important issue information

Area	Description
Summary	A short summary of the issue. Double-click the text to edit it.
Details	"Details" contains important information of the issue. The information depends on the issue type. Everything except the state can be changed inline via a click.
Persons	"Persons" shows everyone involved in the issue. The account of the assignee is shown next to the assignee if he belongs to another account. An example of this are customer requests. The assignee can be changed with the "assign"-button.
Dates	The most important dates of the issue are displayed here. "postponed until" and "due on" can be changed.
Description	A more in-depth description of the issue is found here. The text can be changed by clicking on it.
Documents	Documents can be attached to the issue and later downloaded by other users.
History	All changes and comments are listed in the history.

Action	Symbol	Description
Log work		Work and time can be logged together with a description of your job to make a subsequent evaluation easier. All logged working hours are totaled and shown at the issue. Select an employee or the total work time to open an overview of every single log.
Attach document		Documents can be attached to the issue and later be downloaded by other users.
Watch issue		It is possible to watch an issue to stay informed about its progress, even when one's not involved in the progress. Issue configurations allow you to configure the notifications about watched issues.
Mark issue as private		Private issues can only be viewed by users that belong to the same organisation as the assignee.
Add comment		Use comments to share information about the issue with other users. Comments are shown in the issue history.
Assign		An issue is assigned to another employee. Depending on the issue type, the assignee could be an intern of your own organisation, an external person (for example of the Hörburger AG) or your own customer.
Start progress		Starts the progress and changes the issue state from "open" to "in progress".
Stop progress		Stop the progress. The issue will change back to the state "open".
Finish progress		Closes the issue once everything is done. You can continue watching closed issues as well as adding documents and comments.
Reopen issue		Reopens an issue and changes its state back to "open".

Action	Button	Description
Start progress	Image Modified	Starts the progress and changes the issue state from "open" to "in progress".
Stop progress	Image Modified	Stop the progress. The issue will change back to the state "open".
Finish progress	Image Modified	Closes the issue once everything is done. You can continue watching closed issues as well as adding documents and comments.
Reopen issue	Image Modified	Reopens an issue and changes its state back to "open".