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Inhalt





Issue overview



Important issue information



AreaDescription
Summary

A short summary of the issue.

Double-click the text to edit it.

Details

"Details" contains the most important information of the issue.

The information depends on the issue type.

Everything except the state can be changed inline via a simple click.

Persons

"Persons" includes everyone involved in the issue.

The account of the assignee will be shown behind his name if he belongs to another account than yourself. This could, for example, be the case for customer requests.

The assignee can be changed with the help of the "assign"-button.

Dates

The most important dates of the issue are displayed here.

"postponed until" and "due on" can be changed.

Description

This is the place for a more in-depth description of the issue.

The text can also be changed by clicking on it.

DocumentsDocuments can be attached to issue and later be downloaded by other users.
HistoryAll changes and comments are listed in the history.



Actions at the issue


ActionSymbolDescription
Log work

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Log work and time with a description of your job to make a subsequent evaluation easier.

All logged working hours will be totaled and shown at the issue. Select an employee or the total work time to open an overview of every single log.

Attach document

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All kinds of documents can be attached to the issue and later be downloaded by other users.
Watch issue

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It is possible to watch an issue to be informed about its progress, even when you're not working on it.

Issue configurations allow you to configure what exactly you will be informed about as a watcher.

Mark issue as private

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Private issues can only be viewed by users that belong to the organisation of the assignee.
Add comment

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Use comments to share information about the issue with other users.

Comments will be shown in the issue history.

Assign

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An issue can be assigned to another employee.

Depending on the issue type, the assignee could be an intern of your own organisation, an external person (for example of the Hörburger AG) or your own customer.

Start progress

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Start working on the issue by clicking this button.
Stop progress

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Select this button to stop the progress. The issue will change back to the state "open".
Finish progress

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Close the issue once everything is done.

You can continue watching closed issues as well as adding documents and comments to them.

Reopen issue

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Reopen an issue to change its state to "open". You can start working on it again.