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What is the issue center?


The issue center is your app to manage issues of every account and facility. 

The app is the right place to edit, comment, watch and finish your issues, just like the issue area of every facility. 

However, the issue center differs in the following aspects from the issue overview at facilities:


Issue centerIssue overview at facilities
Facility connection
  • Issues from all of your facilities at the same time on one page
  • Issues of your selected facility
Filter possibilities
  • Many practical filters restrict the number of displayed issues
  • Useful filters for issues at facilities
  • Plus, display all issues of sub-facilities
Account connection
  • Filter messages by account, without the necessity to change it
  • Display the issues of your chosen facility and its belonging account

User interface


FunctionDescription
FilterYou can set various filters in the upper task bar to restrict the number of displayed issues. All available filter options are explained below.
SortingHere you can specify the order in which your issues should be displayed. Everything about sorting is explained below.
IssueThis is the list of all issues that fit the criteria of your filters. In the upper left corner, you can see the total number of issues in the list. Once you scroll down, more issues will be loaded automatically.
Selected issueThis displays your currently selected issue with all important information and tasks. The selected issue will stay the same, even if you change your filters and it is no longer displayed in the list of messages. The selected issue changes once you select a new one.
Create new issueClick on the plus button to create a new issue. Here you can choose all important options and a matching account and facility.

How to filter issues?


FilterDescription
Search barFilter issues by their issue ID, the text in the description and the summary.
Show postponed issuesIf this filter is activated, you'll see issues, that have been postponed up to a certain date.
Type

Filter issues by type.

The issue type may depend on your account. If you have access to more than one account with different issue types, you'll see account dependent options.

StateSelect the state of the displayed issues.
PrioritySelect the priority of your displayed issues.
Account

You can set this filter if you have access to more than one account.

If you haven't chosen a filter option, you'll see issues of your current account and its sub-accounts. Select "Current account" to only display the issues of your chosen account. "Choose accounts" enables you to select as many accounts as you wish.

Please pay attention to the following aspects when filtering by account:

An issues always belongs to the account of its matched assignee. Changing the assignee will also change the matching account of an issue. The issue belongs to the account of its linked facility, if no one is assigned to it.

Assignee

Filter your issues by their designated assignee. You can use the search bar, to directly look for a certain user.

Users are separated by their respective accounts, if you have access to more than one.

Creator

Filter your issues by their creators. You can use the search bar, to directly look for a certain user.

Users are separated by their respective accounts, if you have access to more than one.

Global time filter

Here you can activate the global time filter. In general, this filter is deactivated.

You'll see every issue that was created within the chosen period of time.

Include child facilities

This filter option shows up, once you have set a global facility filter.

Activate it, to display every issue of your chosen facility and its sub-facilities.


How to sort issues?



SortingDescription
Creation dateSorts issues by their creation date.
DueSorts issues by their due date.
Issue number

Sorts issues alphabetically by their issue number.

In general, this option is selected whenever you open the issue center.

Last change

Sorts issues by the date of their last change.

Changes can be adjustments to the information, involved users, status updates and comments.

PriorityAn descending sorting by priority will display issues with a high priority on top of the list and issues with low priority at the bottom.
StateSorts issues by their current state. An descending sorting will display finished and closed issues on top of the list and open issues at the bottom.
SummarySorts issues alphabetically by their summary.
Ascending or descending

The symbol next to the sorting indicates, whether the messages are displayed in an ascending or descending order. Select the button the change the order.